Cleans
64
8 properties
Good morning, Charlie.
◆
Home is your morning command center. Everything needing attention today — money, guests, turnovers, tasks — pulled from every platform into one screen. Tiles up top are the headline numbers, the briefing is what to act on, the right rail is who's arriving, leaving, and turning over. Guest Requests shows what the system settled on its own overnight and what it deliberately held back for a human. Every tab, tile, and column is configurable — this layout is a starting point, not a fixed product — and access is role-based, so your office, cleaners, and owners each see only what's theirs.
Missed Payouts
3
$8,540 across 3 stays · review & fire
Untagged Txns
11
of 412 this month · need a property
Same-Day Turns
4
Today & tomorrow · all assigned
MTD Gross Rentals
$164,200
Month-to-date · 8 properties
Mgmt Net Revenue
$32,840
MTD · after owner splits
Daily Briefing
Wednesday, June 17
2check-ins
3check-outs
11staying
6follow-ups
4unread
2same-day turns
1
Reply to Jordan P. (Airbnb, Swimming In The Sunset) — group of 22 asking max overnight occupancy for Jul 4–6.
Airbnb · msg2
Fire the 3 missed payouts — $8,540 across Little Arches, Fire & Water, Bell Cottage.
Money3
Clear 11 untagged Stripe + AMEX transactions so August closes clean in QuickBooks — 4 are Adelaide Pointe slip fees again.
Money4
Approve late checkout for Alex R. at Swimming In Luxury — a guest arrives the same day, so Rosa was asked before anything was promised.
Guest request5
Order pool towels for Swimming In The Woods — cleaner Tanya flagged low stock, owner-billable.
Supply6
Log the Little Arches deck-umbrella suggestion from Dana M.'s 5-star review as a property improvement.
Improvement✓
Early check-in — Priya Nair, Bell Cottage, asked to arrive at 1 PM.
Nobody checked out that morning, so the calendar was clear. She was told she can arrive any time from 2 PM and the request closed itself. No staff time.
Auto-approved · 8:41 AM⏸
Late checkout — Alex R., Swimming In Luxury, asked to stay until 2 PM.
A guest arrives that same day, so this was not auto-approved. Rosa was texted a one-tap yes/no, replied yes at 9:12 AM, and it is now waiting on you above. Nothing was promised to the guest first.
Waiting on you✓
Early departure — Marcus Webb, Fire & Water, leaving Thursday instead of Friday.
The turnover was moved up a day and Tanya was notified. The cleaner found out the same morning instead of arriving Friday to an empty house.
Cleaner notified · 7:20 AMCheck-ins
Jesse HoltSwimming In The Sunset · Jun 17 – Jun 21 · Airbnb
Priya NairBell Cottage · Jun 17 – Jun 20 · VRBO
Check-outs
Margaret ShawFire & Water · Jun 16 – Jun 17 · VRBO
Amanda WrenLittle Arches · Jun 14 – Jun 17 · Airbnb
Chris ValeSwimming In The Woods · Jun 13 – Jun 17 · Direct
Readiness — two independent signals (cleaning job done + door code used since checkout)
Fire & WaterRosa · job done + code 10:42a · Ready
Swimming In The WoodsMaria · job done + code 11:15a · Ready
Little ArchesTanya · code used 10:58a, not marked done · On site
Swimming In Amenitiesno signal past deadline · reminder text sent
Late checkout — cleaner already confirmed
Alex R. · Swimming In Luxury
Requested 1pm · Rosa confirmed no same-day turn
Jordan P.AirbnbSwimming In The Sunset
"What's the max amount of people that can stay overnight? We have a group of 22." (Jul 4–6)
Darrah V.VRBOAdelaide Pointe Marina
Asking whether the boat slip is included and about an earlier check-in on the 12th.
Marcus L.DirectLittle Arches
"Do you allow dogs? We have one small, well-behaved pup."
Lodgify payout summary
May payout statement ready — 3 stays show a fee mismatch vs. the bank. Flagged for review.
Owner — Adelaide Pointe
"Can you send the May statement again? Want to check the cleaning line."
Michigan STR permit renewal
Norton Shores registration renews Jul 1 — no action yet.
Tanyacleaner
"Swimming In The Woods is low on pool towels and dish soap, added to the list."
Rosacleaner
"No turn at Swimming In Luxury today, late checkout is fine for the guest."
Bethcleaner
"Coffee maker at Adelaide Pointe won't turn on — might need a new one."
Payments
⇄
Stop sweeping money by hand. Give every property its own Stripe account that pays out straight into that property’s own Baselane trust account. Airbnb already works this way. Once every channel does, the monthly sweep disappears and the only report left is what Fisher 3 earned from each property.
Where a guest’s money goes
TodayVRBO, direct and manual bookings
Guest pays
One shared Stripeevery property, one account
x1823 operating accountall payouts land together
Charlie’s manual monthly sweepwork out each property’s share from a Stripe report, take out fees, transfer the rest
10 trust accounts
12345678910
Per-property Stripeevery channel, like Airbnb today
Guest pays
Sunset Stripe
Sunset Baselane
Guest pays
Woods Stripe
Woods Baselane
Guest pays
Bell Stripe
Bell Baselane
… one lane per property, same pattern
No sweepthe money is already in the right account the day it pays out
How setup works
1
One Stripe account per propertyCreated under Fisher 3’s Stripe organization, each connected to that property’s Baselane trust account. Stripe requires the owner to complete identity checks.
2
Manual payouts on every accountNew accounts default to daily payouts, which makes matching payouts to stays impossible. Money waits in Stripe until released.
3
Link each listing to its accountThe booking platform charges each listing on the property’s own account automatically.
4
Test charge every propertyConfirms the money lands in the right Stripe account and pays out to the right trust account. A wrong link is the one real risk.
5
Cut over on a set dateBookings already paid into the shared account finish on the old sweep. Stripe holds each new account’s first payout for 7–14 days, so pick a slow week.
What it depends on
Needs the right booking platform. Per-property Stripe only works on a platform that lets each listing use its own Stripe account. Lodgify links only one, so this goes live alongside the move off Lodgify, while every payment connection is being rebuilt anyway.
Sample monthly fee statement
Swimming In The Woods
Gross rent by channel
Airbnb · 2 stays (paid to Baselane by Airbnb)$9,840.00
VRBO · 2 stays$6,215.00
Direct · 1 stay$4,380.00
Manual · 1 stay$1,150.00
Gross rent$21,585.00
Stripe fees · 4 charges−$341.80
Net rent$21,243.20
Management fee · 20% of net (Managed; Owned is 10%)−$4,248.64
Direct-booking fee · 8% of direct−$350.40
Net to property$16,644.16
Tied out6 of 6 stays matched to a payment; every payout matched to a stay; Baselane deposits equal the statement
Misroute check passed0 charges on this account belong to another property
Sample figures. Fees are recognised in the month after checkout. Whether the 8% applies to gross or net is an open question for Fisher 3; shown here on gross.
| Month | Properties | Gross rent | Stripe fees | Fisher 3 fees | Net to properties | Checks | Download |
|---|---|---|---|---|---|---|---|
| September 2026 | 8 | $148,620 | $2,640 | $28,410 | $117,570 | Tied out | |
| August 2026 | 8 | $164,200 | $2,950 | $31,460 | $129,790 | Tied out | |
| July 2026 | 8 | $186,450 | $3,330 | $35,720 | $147,400 | 1 misroute fixed |
One statement per property per month, kept with the numbers that were sent. July shows what the misroute check is for: one guest charge landed on the wrong property’s account, was flagged on the 1st, and corrected before the statements went out.
Month
Fee statements, every property
One branded PDF per property
Statement lines
Every stay: property, channel, gross, Stripe fee, management fee, direct fee, net
QuickBooks journal
Fees earned per property, ready to import into QuickBooks Online
Payouts → bank tie-out
Each Stripe payout matched to its stays and its Baselane deposit
Cleaning Report
▤
The monthly Cleaning Operations Report, built by itself. Clock-ins are pulled from Connecteam every night, your seven business rules are applied automatically, and on the 1st sections 1–7 are rebuilt from source data. Section 8 is your judgement, so Claude drafts it and waits for you to edit it.
How this report was built
01 · Nightly
Connecteam pulled
Clock-ins + schedule, 02:00 every night
30 of 30 nights02 · Rules
7 rules applied
Team leads, blank titles, linen, dedupe, splits, exclusions, FISH
0 unresolved03 · Oct 1
Report built
Sections 1–7 rendered to the branded PDF
06:00 · done04 · Oct 1
Section 8 drafted
Claude writes the discussion from the numbers
Awaiting CharlieFisher 3 Vacations · Cleaning Operations
September 2026 · Full month
Cleaning revenue
$25,020
fixed fee per clean
Blended GM
39.9%
48.0% if staffed to target
Audit composite
4.89
98 audits
Exceptions this month
2Unmatched blank shift titles
09/14 · Cleaner 06 · 3h 10m · no schedule entry that day resolved: Little Arches
09/22 · Trainee 2 · 2h 45m · two schedule entries resolved: Bell Cottage
64 blank titles total, 62 matched automatically
21Over-crew cleans
09/05 · Swimming In The Sunset · crew 4 vs target 3
09/05 · Swimming In The Woods · crew 3 vs target 2
09/05 · Adelaide Pointe Marina · crew 2 vs target 1
+ 18 more in Section 4
22-minute clock errors
09/09 · Cleaner 02 · 0h 02m at Bell Cottage
09/27 · Cleaner 08 · 0h 01m at Fire & Water
left out of efficiency ratings, kept in property margin
| Property | Cleans | Avg time | Labor / clean | Linen / clean | Fee | GM |
|---|---|---|---|---|---|---|
| Swimming In The Sunset | 7 | 5h 27m | $449.82 | $29.98 | $640 | 25.0% |
| Swimming In Amenities | 8 | 5h 06m | $397.49 | $33.84 | $560 | 23.0% |
| Swimming In Luxury | 7 | 3h 52m | $217.07 | $28.78 | $480 | 48.8% |
| Swimming In The Woods | 9 | 3h 31m | $206.57 | $37.71 | $420 | 41.8% |
| Little Arches | 6 | 4h 00m | $200.27 | $28.92 | $460 | 50.2% |
| Adelaide Pointe Marina | 9 | 4h 18m | $124.70 | — | $260 | 52.0% |
| Bell Cottage | 8 | 3h 55m | $133.13 | — | $240 | 44.5% |
| Fire & Water | 10 | 3h 12m | $74.25 | — | $190 | 60.9% |
| Portfolio | 64 | $216.23 | $18.67 | $25,020 | 39.9% |
Labor at a sample $23.50/hr fully loaded, team-lead cleaning shifts included (rule 1). Linen labor is charged to off-site laundry properties only (rule 3). GM key: 45%+ strong · 30–44% acceptable · under 30% needs attention.
| Property | Crew target | Overstaffed | Actual GM | At-target GM | Swing |
|---|---|---|---|---|---|
| Swimming In The Sunset | 3 | 4 of 7 | 25.0% | 35.6% | +10.6 |
| Swimming In Amenities | 3 | 3 of 8 | 23.0% | 30.7% | +7.8 |
| Swimming In Luxury | 2 | 3 of 7 | 48.8% | 56.4% | +7.6 |
| Swimming In The Woods | 2 | 5 of 9 | 41.8% | 52.2% | +10.3 |
| Little Arches | 2 | 1 of 6 | 50.2% | 53.1% | +2.9 |
| Adelaide Pointe Marina | 1 | 2 of 9 | 52.0% | 59.8% | +7.7 |
| Bell Cottage | 1 | 3 of 8 | 44.5% | 59.5% | +15.0 |
| Fire & Water | 1 | 0 of 10 | 60.9% | 60.9% | +0.0 |
| Blended | 21 of 64 | 39.9% | 48.0% | +8.1 |
Adding a cleaner rarely shortens a clean, it just adds paid hours. At-target GM re-prices each overstaffed clean at the same wall-clock time with the target crew. The biggest swing this month is Bell Cottage (+15.0 points).
| # | Property | Date | Total labor | Crew | Team |
|---|---|---|---|---|---|
| 1 | Swimming In The Sunset | 09/05 | 22h 18m | 4 over | Cleaner 08, Cleaner 09, Cleaner 05, Cleaner 10 |
| 2 | Swimming In The Sunset | 09/08 | 22h 13m | 4 over | Cleaner 10, Cleaner 04, Cleaner 05, Cleaner 01 |
| 3 | Swimming In Amenities | 09/25 | 21h 01m | 4 over | Cleaner 03, Cleaner 02, Cleaner 01, Cleaner 08 |
| 4 | Swimming In Amenities | 09/11 | 20h 56m | 4 over | Cleaner 02, Cleaner 05, Cleaner 10, Team Lead A |
| 5 | Swimming In The Sunset | 09/13 | 20h 15m | 4 over | Cleaner 08, Cleaner 10, Cleaner 09, Cleaner 06 |
| 6 | Swimming In Amenities | 09/30 | 19h 23m | 4 over | Cleaner 02, Cleaner 05, Cleaner 01, Cleaner 03 |
| 7 | Swimming In The Sunset | 09/25 | 18h 56m | 3 | Team Lead A, Cleaner 06, Cleaner 02 |
| 8 | Swimming In The Sunset | 09/30 | 18h 14m | 4 over | Team Lead A, Cleaner 04, Cleaner 08, Cleaner 01 |
Ranked by combined hours of every cleaner on the event, not wall-clock time. One person clocking in twice at the same property the same day counts once (rule 4).
Swimming In The Sunset7 cleans · avg 5h 27m · GM 25.0%
09/02 (3) 09/05 (4*) 09/08 (4*) 09/10 (3) 09/13 (4*) 09/25 (3) 09/30 (4*)
Swimming In Amenities8 cleans · avg 5h 06m · GM 23.0%
09/11 (4*) 09/13 (3) 09/16 (3) 09/17 (3) 09/21 (3) 09/25 (4*) 09/26 (3) 09/30 (4*)
Swimming In Luxury7 cleans · avg 3h 52m · GM 48.8%
09/04 (2) 09/12 (3*) 09/13 (2) 09/15 (2) 09/25 (3*) 09/26 (2) 09/27 (3*)
Swimming In The Woods9 cleans · avg 3h 31m · GM 41.8%
09/01 (2) 09/05 (3*) 09/06 (3*) 09/10 (3*) 09/14 (2) 09/16 (3*) 09/19 (2) 09/25 (2) 09/29 (3*)
Little Arches6 cleans · avg 4h 00m · GM 50.2%
09/04 (2) 09/05 (2) 09/15 (3*) 09/16 (2) 09/27 (2) 09/28 (2)
Adelaide Pointe Marina9 cleans · avg 4h 18m · GM 52.0%
09/03 (1) 09/05 (2*) 09/07 (1) trn 09/08 (1) 09/10 (1) 09/16 (1) 09/19 (1) 09/24 (2*) 09/30 (1) trn
Bell Cottage8 cleans · avg 3h 55m · GM 44.5%
09/01 (1) 09/02 (1) trn 09/05 (2*) 09/06 (2*) trn 09/15 (1) trn 09/17 (2*) 09/20 (1) 09/25 (1) trn
Fire & Water10 cleans · avg 3h 12m · GM 60.9%
09/01 (1) 09/02 (1) trn 09/04 (1) trn 09/16 (1) 09/18 (1) 09/19 (1) 09/21 (1) 09/22 (1) 09/28 (1) 09/30 (1)
Date (crew). * = staffed above target. trn = a trainee was on the crew: kept in margin, left out of efficiency (rule 6). Blank shift titles were resolved from the schedule before this log was built (rule 2).
Linen hours
50h 51m
22 linen days
Linen labor
$1,195
off-site properties only
Per off-site clean
$32.29
split evenly by day
On-site properties
$0
wash in-unit
| Off-site property | Cleans | Linen charged | Per clean |
|---|---|---|---|
| Swimming In The Sunset | 7 | $209.83 | $29.98 |
| Swimming In Amenities | 8 | $270.72 | $33.84 |
| Swimming In Luxury | 7 | $201.43 | $28.78 |
| Swimming In The Woods | 9 | $339.38 | $37.71 |
| Little Arches | 6 | $173.53 | $28.92 |
| Cleaner | Rated cleans | Sept hours | vs expected | Rating |
|---|---|---|---|---|
| Cleaner 01 | 18 | 67h 07m | −5.8% | Faster |
| Cleaner 09 | 8 | 31h 53m | −4.8% | Faster |
| Team Lead A | 8 | 34h 20m | −4.1% | Faster |
| Cleaner 07 | 12 | 50h 54m | −1.9% | On pace |
| Cleaner 04 | 11 | 44h 32m | −1.8% | On pace |
| Cleaner 10 | 13 | 58h 21m | +0.3% | On pace |
| Cleaner 02 | 11 | 52h 27m | +0.4% | On pace |
| Cleaner 03 | 9 | 37h 47m | +1.7% | On pace |
| Cleaner 05 | 17 | 75h 46m | +3.1% | On pace |
| Cleaner 08 | 12 | 60h 03m | +5.2% | Slower |
| Cleaner 06 | 9 | 41h 03m | +7.0% | Slower |
Expected time per cleaner = total event labor ÷ unique cleaners. Negative = finished faster than their share. Cleans with a trainee on the crew, the two clock errors, and maintenance (FISH) staff are left out of these ratings (rules 6 and 7).
Team composite
4.89
out of 5.00
Audits
98
13 curators
Top tier (+$2/hr)
6
4.90 average or better
Bonuses
$753.74
sample payroll figure
| # | Curator | Audits | Avg | Tier | Sept hrs | Bonus |
|---|---|---|---|---|---|---|
| 1 | Cleaner 01 | 11 | 4.97 | +$2.00/hr | 67.11 | $134.23 |
| 2 | Team Lead A | 6 | 4.96 | +$2.00/hr | 34.33 | $68.66 |
| 3 | Cleaner 04 | 7 | 4.95 | +$2.00/hr | 44.53 | $89.07 |
| 4 | Cleaner 09 | 5 | 4.94 | +$2.00/hr | 31.88 | $63.77 |
| 5 | Cleaner 02 | 9 | 4.93 | +$2.00/hr | 52.45 | $104.90 |
| 6 | Cleaner 07 | 8 | 4.92 | Forfeited · attendance | 50.91 | $0.00 |
| 7 | Trainee 2 | 4 | 4.91 | +$2.00/hr | 26.50 | $53.00 |
| 8 | Cleaner 03 | 6 | 4.88 | +$1.00/hr | 37.78 | $37.78 |
| 9 | Cleaner 10 | 10 | 4.86 | +$1.00/hr | 58.34 | $58.34 |
| 10 | Cleaner 05 | 13 | 4.84 | +$1.00/hr | 75.76 | $75.76 |
| 11 | Trainee 1 | 2 | 4.83 | +$1.00/hr | 8.17 | $8.17 |
| 12 | Cleaner 08 | 10 | 4.81 | +$1.00/hr | 60.05 | $60.05 |
| 13 | Cleaner 06 | 7 | 4.76 | — | 41.05 | $0.00 |
| Total | 98 | 4.89 | $753.74 |
Bonus: +$2.00/hr at a 4.90+ average, +$1.00/hr at 4.80+. An attendance violation forfeits the tier regardless of score. This is the one section rebuilt entirely from the audit tool every month.
Claude draft · awaiting Charlie’s edit
- Staffing is still the biggest lever. 21 of 64 cleans ran above crew target. Holding every clean to target would lift blended margin from 39.9% to 48.0%, with Bell Cottage carrying most of the gap.
- Quality held while volume rose. Team composite 4.89 across 98 audits; 6 curators reached the top bonus tier. Worth deciding whether a minimum audit count should apply before a curator can earn the top tier.
- Efficiency spread. Cleaner 01 ran 6% under their expected share; Cleaner 06 ran 7% over. Suggest pairing Cleaner 06 with a faster lead for October before drawing conclusions.
- Data hygiene. 64 shifts clocked in with a blank title; 62 were matched from the schedule and 2 needed a manual call. Requiring a shift title at clock-in would remove this step.
| Month | Cleans | Blended GM | Audit avg | Status | Download |
|---|---|---|---|---|---|
| September 2026 | 64 | 39.9% | 4.89 | Draft · awaiting Charlie | |
| August 2026 | 61 | 38.2% | 4.86 | Sent · Sep 1 | |
| July 2026 | 58 | 36.4% | 4.84 | Sent · Aug 1 | |
| June 2026 | 52 | 33.9% | 4.82 | Sent · Jul 1 |
Every month is kept with the version Charlie approved. Rebuilding a past month from the raw data is one click, so a rule change can be checked against history before it goes live.
Import — where the data comes from
Automatic
Connecteam clock-ins
Pulled through the API every night.
last pull Oct 8, 02:00 · 31 shifts
Automatic
Connecteam schedule
Used to fill in blank shift titles (rule 2).
last pull Oct 8, 02:00
Automatic
Property settings & staff list
Fee per clean, crew target, laundry on/off-site, staff roles. Edited in one table, not in anyone’s instructions.
updated Sep 28 · 8 properties · 13 staff
Monthly upload
Quality Spotlight audit scores
If the audit tool has no API, its monthly export is dropped here.
last upload Oct 1 · September · 98 audits
Drop the audit CSV here
checked before use: columns, dates inside the month, curator names matched to the staff list
checked before use: columns, dates inside the month, curator names matched to the staff list
One-off
Historical exports
Raw timeclock + schedule files for a past month. Used to rebuild July and check it against the hand-built report.
A row that doesn’t match is held in the exceptions list, never guessed into the report.
Export
Month
Full report
Sections 1–8, branded PDF
Clean log
One row per clean: property, date, crew, hours, labor, linen, margin
Hours by staff member
Cleaning, linen and team-lead hours, for payroll
Bonus sheet
Audit average, tier, hours and bonus per curator
Exceptions
Everything the rules held back, with how each was resolved
Sample data. Staff appear as placeholder codes; every fee, rate, hour, score and bonus on this page is invented for the demo.